Celebration Flags is committed to shipping your purchase as quickly as possible. The most efficient shipping method and carrier will be selected based on your order contents. Your order will be fulfilled at one time to reduce the costs associated with shipping. Should an item be out of stock at the time of order placement, you will be contacted and refunded the sale price of the out-of-stock item, less any applicable discounts.
Orders are shipped from Battle Ground, WA. Shipping times depend on the carrier and your delivery address. Estimated transit time is as follows:
- West Coast: 1-3 Business Days
- Central: 3-5 Business Days
- East Coast: 5-7 Business Days
Please contact us if you have any questions about shipping methods, selected carriers, or expected delivery times.
Proofread your order carefully before submitting your order for processing. Shipping information cannot be changed once you submit your order. Our goal is to process orders quickly, thus once an order begins the fulfillment process we’re unable to modify it. We apologize for any inconvenience this may cause and we hope that our faster processing time works to your advantage.
Undeliverable or Refused Packages
Should a package be returned to us as undeliverable or refused, you may be charged additional processing fees and shipping charges to successfully deliver your package. We will attempt to contact you to gather a new mailing address, as well as your billing information to process the additional charges. Please proofread your order before finalizing. Should we be unable to reach you for correct information, customers will have one week from the date we first attempt to notify you of the undeliverable or refused package to provide updated shipping information and payment for additional charges. After one week, product will automatically be returned with a re-stocking fee equivalent to 100% of the original sale price (returned without refund). No refunds will be provided for undeliverable or refused packages.
Lost or Stolen Packages
Should your package be lost or stolen, Celebration Flags will work with the shipping carrier to the best of our ability to attempt to locate your package. Celebration Flags is not responsible for lost or stolen packages. Please ensure that the shipping addressed provided at checkout is safe from theft.
Should your package arrive with visible damage, please report the damage to the delivery driver or shipping carrier immediately. If any items are visibly damaged, you must report the damage to Celebration Flags within two business days of receipt of delivery. Proof of delivery and damage will be required to process a return of the damaged items. We will either replace the damaged items with an exact replacement item, if available, or issue you credit to be applied to other items sold on our website.
Should you find that we made an error in the items shipped to you based on the order you placed online, we will process a return shipment of the incorrect items sent to you when notified within two business days of receipt delivery. Once your item is received, we will process your item for exchange or return and credit you accordingly. If, upon receipt, it is found that an error did not occur, you will be billed for the return freight charges plus re-stocking fees equivalent to 100% of the original sale price (returned without refund).
Product Returns and Exchanges
All sales are final. No returns or exchanges will be provided, other than as described above.